Working With Us
Our partner-oriented approach sets us apart from other researchers
At Illuminas, we work to develop long-lasting client relationships by placing great emphasis on understanding our clients’ business and communication issues. We are experts at designing, collecting and analyzing actionable data to help our clients develop effective marketing campaigns.
We believe a successful partner truly understands your business and market, holds their business to standards as high as you do and is someone you can trust to inform your most critical decisions. In each client relationship we strive to:
Click here to meet the Illuminas Austin team.
- Help our client identify how to leverage brand and market intelligence to make key business decisions
- Integrate behavioral and attitudinal data to develop a holistic view of customers
- Provide market intelligence to build momentum brands, and
- Identify and measure what makes a client different and relevant in the minds of their customers
Our core beliefs for client relationships include:
- Transparency – Our clients never get a “black box”. We believe clients need to understand how we get from questions to insight.
- Not one-size-fits-all – We have the experience and expertise to apply proven solutions to your business problem, but we never assume “one size fits all.” Our structure enables us to customize and tailor to specific needs. Every client, market and category needs the abstract thought required to address specific factors of each.
- Collaboration – Each research effort receives the collaborative thought necessary to address client, market, and category needs
“I can sleep nights when Illuminas is on the job.”
- Dr. Hernando Gonzalez, Ph.D.
Senior Manager, Corporate Market Research
“Illuminas has the credibility. The others have the name. They know our business so well, it's as if they're actually in Cisco's Corporate Positioning Team.”
- Chris Beveridge
Cisco Systems
“Illuminas aims to please. They ramp up quickly; don't nickel and dime us to death. Ultimately, they want to get it right. They don't need hand holding, and that's very important to me. Plus, they make me feel like I'm their only client.”
- Leah Morrison
Cisco WebEx
“Illuminas takes critical business issues and translates them into powerful research.”
- JohnVolkmann
AMD
“Illuminas is amazing at what they do.”
- Randy Burgess
Brand Strategy, Advertising & Creative Group Manager
“Illuminas is on the short list for all research requests and proposals.”
- Yvonne Shu
Worldwide Marketing